About Us
Piranha Studios Limited ("Piranha") is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us
Making a Purchase
Making a purchase could not be easier. Just browse our store, and click on any items that you wish to buy and put them into your basket. After you have finished your selection, click on checkout and you will be asked for a few details that we need in order to be able to satisfy the order. When you send an order through our web site you will see an on screen confirmation that includes the order number. You should print off this screen or take a note of the order number. This will be followed by an e mail acknowledgement of your order.
If we are unable to deliver the goods ordered by you we will contact you in order to discuss an alternative item or delayed delivery.
Shipping and handling will be specified at the checkout depending on the goods in your order and your delivery country.
The Price and Payment
The price includes VAT where stated at the rate ruling on the date of the VAT invoice. You will be charged the price currently shown on our web site at the date we receive your order, unless there is a delay between us receiving payment from you. If there is a long delay for payment that is down to you and not us then we reserve the right to alter the amount charged to you.
Your orders must be accompanied by full payment of the price. Payment may be made by most debit and credit cards. We do not accept payment by any other form for online orders. We use a payment provider to take payments from your credit and debit card.
Overseas customers are responsible for the relevant taxes and import duties due in their country.
Credit Card Security
Payment details are taken on our secure server (https://secure.piranhastudios.com/checkout) where all details are encrypted using 128-bit encryption. We do not store credit card details anywhere on any of our servers.
Description
Due to the continual update of our web there may be minor variations between the illustration and descriptions and the goods supplied. If you are at all unhappy with the goods that you receive then you have the right to return your order for a full refund (see Returns)
Delivery of the Goods
We will attempt to dispatch your goods the following working day after we receive your order unless otherwise specified in the shipping information of the item.
Any claims for damage or shortages should be made, in writing, within 28 days of receipt by you of the goods.
Parcels received in bad condition should be signed for as "received damaged".
If you don't receive your parcel within 14 days of placing your order please let us know (unless dispatch is specified as longer).
All claims for lost items must be made within 28 days of placing your order (unless dispatch is specified as longer).
Guarantee
We guarantee your satisfaction. If you are dissatisfied with any of our products, advise us of their return and we will credit the full cost of goods provided you return the goods to us undamaged, in their original packaging within 28 days of dispatch (Excluding Post and Packing). This does not affect your statutory rights.
Exchange of Goods
Where goods are bought on behalf of someone else, or as a present, we will be pleased to exchange such goods within 28 days, provided they are in mint condition and the receipt is produced. This does not affect your statutory rights.
Returns
You have the right to return goods and cancel your order for whatever reason within 7 days of delivery. You will be responsible for the cost of returning the goods if you cancel the order.
Liability
We do not seek to exclude any liability for death or personal injury caused by the use of this website, its contents or the actions of our employees.
We will not be liable to you for breach of contract for any amount other than the price paid by you to us. We will not be held liable for anything that is unforeseen or amounts to a claim for economic loss. No liability is accepted for late delivery, as time is not of the essence in this contract. The delivery is in the hands of the Post Office or courier.
Reaching Us
If you need to reach us, please email us on mail@bearzinc.com, alternatively, you can call us on 0191 224 4461 (International +44 191 224 4461) or fax us on 0191 224 4462 or write to us at Piranha Studios Limited, Benfield Business Park, Benfield Road, Newcastle upon Tyne, NE6 4NQ. Our VAT number is 733941623.
Privacy Policy
We may or may not collect and hold any information that you voluntarily supply.
Cookies may be used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, and to store your details if we use a "Remember Me" option. We also may retain a copy of your IP address.
We may contact you with promotions from time to time. If you do not wish to receive these then please let us know by e-mailing mail@bearzinc.com or you can unsubscribe online
Apart from payment information that may be passed on to credit reference agencies and your card details passing through our online payment provider and to the bank and for letting delivery companies know where to send your orders to, no information will be shared with outside organisations without your consent.
We are registered under the Data Protection Act as a data controller under reference number Z7985566.
Use of Website
You can use this site for browsing and purchasing goods online.
The copyright in this web site and the images that you see on this website are owned by Piranha. In addition 'Bearz Inc' and the 'Bearz Inc' logo are registered trademarks of Piranha. So that means you cannot download content (other than permitted by law for using the site for its intended purpose), make screenshots or copy the imagery, layout or otherwise interfere with this site and its contents. If you want to use anything, you will need our permission before you do so. We want to ensure that our reputation is protected so we will need to approve your intended use them before you start. If you want permission please contact mail@bearzinc.com
Linking Policy
If you wish to link to the web site you may do so as long as you have our permission and as long as you link directly to the home page. You may not deep link into the site.
For permission you need to email mail@bearzinc.com
If you do link to us then, by doing so, you agree to indemnify us for any action taken against us as a result of the content of your site. If we find that your site is unacceptable to us for any reason we will tell you to remove the link.
You agree by linking to indemnify us for the use of the link by you. If you do anything which affects our business, affects the validity of our intellectual property rights, impinges upon our reputation, does not comply with the law wherever you are, then we will ask you to remove the link. In addition you may well have to compensate us for any loss or damage, which has arisen by your misuse of the link.
By linking to our site you agree to be bound by these terms and conditions.
Disclaimer
We link to certain web sites, however we are not responsible for the content of those web sites.
Submissions to Website
Designs submitted to the Website are purely for competition purposes and are not accepted as copyrighted ideas.